January 21st

Working Across Generations: What Makes Us Tick

Understand the different work styles and motivators of your colleagues, from Baby Boomers to Gen Z. This session provides practical tips for communicating and collaborating more effectively with teammates and customers of all ages. You'll learn to appreciate diverse perspectives and build stronger working relationships. 

February 18th

Adapting Your Style: Smart Communication for a Modern Team

Discover how to flex your communication style to connect better with every coworker and customer. You’ll learn how to align around shared goals, regardless of generational differences. This skill helps reduce misunderstandings and builds a more positive and productive work environment

APRIL 1st* (March's Make up Session)

Learning from Everyone: Using Our Team's Strengths

Explore how to share knowledge and learn from your peers, no matter their age or experience level. This session focuses on recognizing the unique strengths each person brings to the team. You'll leave with simple techniques to contribute to a culture of shared success and innovation.  

April 15th

Staying Cool Under Pressure: An Introduction to Emotional Intelligence

Gain control over your reactions in stressful situations by learning to identify your personal emotional triggers. This session offers simple, powerful techniques for staying composed and focused during busy shifts or challenging customer interactions. Build the self-awareness you need to perform at your best, even on tough days.  

May 20th

Building Trust Through Empathy

Learn how to use empathy to create stronger connections with both your teammates and your customers. This session covers practical ways to foster an environment where people feel safe to share ideas and concerns. You'll see how small acts of understanding can build significant trust and improve teamwork.

June 17th

Navigating Tough Conversations with Confidence

Develop the skills to handle workplace conflict and navigate change with emotional intelligence. This session provides a straightforward framework for guiding conversations toward a positive resolution. You will learn how to use empathy and self-regulation to resolve issues professionally and maintain a collaborative atmosphere.