Defining Success: Mastering the Art of Setting Clear ExpectationsSetting Clear Expectations guides learners through the nuances of goal setting, exploring the necessity of establishing clear expectations and how clarity serves as a roadmap for success. Participants will learn the importance of communication as a tool for guidance, gain insights into setting achievable goals, and learn how to align individual goals with organizational vision.
Inspecting What You Expect: Ensuring Success Through Vigilant, Effective and Known MonitoringInspection equips learners with the skills to maintain proper visibility of what their teams are working on while ensuring the proper follow-up points are in place. By inspecting your expectations, you are aligning the goals you have set with the expectations required to produce success.
Empowering Dialogue: Learning the Skills of Constructive FeedbackFeedback is a vital skill that leaders need to possess. Feedback allows you to articulate where an employee stands with a task in a timely fashion, allowing for just in time management of priorities rather than having to refocus and redo once an entire project is complete.
Empowerment through Coaching: Elevating Skills and PerformanceEmpowerment through Coaching: Elevating Skills and Performance explores the difference between feedback and coaching and provides strategies for targeted coaching and building constructive coaching relationships. The course covers the GROW model of coaching, equipping learners with the tools needed to elevate their team’s performance and unleashing their full capabilities.
Driving Accountability: Igniting Your Teams SuccessDriving Accountability re-thinks how responsibility and performance are managed, equipping learners with strategies to boost trust and instill a strong sense of task ownership to create collaboration. Participants will learn to differentiate between elements within and beyond their control and identify indicators that accountability may be lacking.
Understanding your Leadership Preferences: Omnia Behavioral AssessmentThe Omnia Behavioral Assessment Debrief provides learners with an in-depth exploration of four critical personality traits: Assertiveness, Sociability, Pace, and Structure. Omnia categorizes individuals into one of 17 groups, offering profound insights into how we function in professional settings. Learn how Omnia can benefit you and your employees in driving efficiency through our personality differences.
Managing Change Through Storytelling: Inspiring Transformation with Compelling NarrativesManaging Change Through Storytelling: Inspiring Transformation with Compelling Narratives highlights the significance of the Head, Heart, Hands model of leading people through change, designed to facilitate smooth transitions and foster an environment conducive to effective change. The course provides learners with practical tips and strategies to enhance their change management abilities and what drives successful change.
Am I Being Understood? Communication Best PracticesCommunication Best Practices sharpens learners’ abilities to recognize and adjust to different communication styles. Participants will receive practical tips on delivering clear, concise, resonant messages, engaging with interactive modules designed to hone communication skills. The course places equal emphasis on written, verbal, and non-verbal skills to enhance organizational communication.
Mastering Tough Talks: Strategies for Difficult ConversationsDifficult Conversations explores the steps of communication, from introductions to clear messaging. Participants will learn actionable strategies for handling misunderstandings and tough conversations in ways that allow everyone to feel respected and supported. The course empowers leaders to get their message across clearly in any conversation.
Navigating the Storm: Essential Conflict Management SkillsManaging Conflict offers vital strategies for fostering trust, understanding conflict management techniques, and recognizing the constructive potential of conflict. As a natural element of the workplace, participants will learn to identify early signs of conflict, apply resolution strategies, and encourage an environment where conflict fuels innovation. The course empowers leaders and teams to transform conflict into a catalyst for success.
Influence vs. Motivation: Strategies for Effective EngagementInfluence vs. Motivation: Strategies for Effective Engagement equips learners with the skills to boost employee engagement through communication, recognition, and company culture. Participants will learn practical strategies to cultivate an engaging environment for employees, encourage open dialogue, establish trust, and reward contributions.
World-Class Customer Service ProgramsOffering a program to train your employees on World-Class Customer Service can be the game changer in your business today. Learn how a World-Class Customer Service training program can benefit your organization and help improve your overall client satisfaction.
Recognition Revolution: Driving Innovation, Collaboration and Engagement through Rewards and Recognition Understanding Rewards and Recognition re-thinks employee appreciation as a critical component of job satisfaction, performance, and overall organizational health. Participants will learn best practices for determining employee recognition preferences and which rewards are meaningful and realistic, fostering a culture of appreciation throughout the organization.
The Bridging of Generations: Fostering Inclusive Workplaces for All AgesWith 5 different generations in the workplace, we must understand how to bridge the gap between them to enhance workplace relationships. It is also important to understand that the baby boomer generation is retiring at record pace, making it vital to begin transferring knowledge to our new generations.
One-on-One Excellence: Enhancing Communication and ProductivityAre your one-on-one meetings productive and helping to drive results or just a history lesson of what your teammates did since last chatting with them? To make a one-on-one effective, you must incorporate more than just recent history, creating a conversation that drives repeated positive actions, promotes employee growth, and keeps vision on priorities laser focused.
Understanding Team One: The 5 Dysfunctions of a TeamThe 5 Dysfunctions of a Team introduces learners to the most common challenges teams encounter and strategies to identify them in their working environment. The course provides learners with solutions designed to correct and overcome these dysfunctions, building a cohesive team to enhance satisfaction and connection.
Team Meeting Mastery: Leading Dynamic and Productive DiscussionsEffective Team Meetings unravels the structure needed for successful team meetings, highlighting the best practices and action items needed to drive success. Participants will learn to craft effective agendas, apply practical strategies to encourage engagement, and understand how to foster a collaborative meeting environment for efficient team communication.
The Importance of Development ProgramsOne of the top priorities of leadership in the workplace is to improve and implement development programs for their employees as this is one of the top drivers of employee retention. Let's dive into the world of development programs, their importance, and how they can take your business to the Next Level.
Foundations of Emotional Intelligence: A Guide to Self and Social AwarenessEmotional Intelligence: The Basics covers the fundamental aspects of Emotional Intelligence (EQ), underscoring its importance for professional achievement as a foundational skill and a key determinant of job performance. Participants will learn how self-regulation and empathy create a constructive work environment and actionable methods for applying EQ.
From Hearing to Understanding: The Listening RevolutionListening to Understand guides learners through the different levels of listening, discussing whether they are listening to reply or listening to comprehend.
Maintaining the Balance: Stress Management and ResilienceStress Management and Resilience equips leaders with insights and strategies to handle stress within the workplace, ensuring a nurturing atmosphere for their teams. The course provides learners with knowledge on identifying signs of stress, developing empathetic leadership, and establishing a culture rooted in open communication and mutual respect, allowing us to grow and flourish, even when mistakes are made.
Correcting the Root Cause: Effective Problem SolvingProblem Solving uncovers new ways to approach challenges, providing learners with actionable strategies to solve problems in the workplace. The course emphasizes the importance of creativity and innovation, developing critical thinking skills, and strengthening decision-making abilities.
Prioritizing People: The Cornerstone of Effective Planning and ExecutionPrioritizing People: The Cornerstone of Effective Planning and Execution offers learners guidance on navigating the complexities of prioritization and planning strategies. Participants will learn how to use prioritization to drive productivity, best practices for establishing clear objectives, and how to use the Eisenhower Matrix to determine if tasks are urgent, important, both, or neither.
The Importance of CoachingYou have reached a new high point in your career. Now what? Coaching is a fundamental method used in employee development that provides a forward-facing focus on the actions needed to continue self-development and problem-solving. Join a PuzzleHR coach to hear more about the importance of coaching and what it can mean to you or your organization.